Need Help?

📱 Use In-App Support (Recommended)

Open Video Widget → Settings → Contact Support → Contact Support

This automatically includes your user ID and app version, helping us assist you faster.

Alternatively, email us at support@videowidget.com

Subscriptions & Billing

Purchases and subscriptions are managed by Apple through the App Store:

Manage or cancel: Apple Support – View or cancel subscriptions
Request a refund: reportaproblem.apple.com
Multiple devices: Use "Restore Purchase" on the paywall to move your purchase to another device. Note: Purchases can only be active on one device at a time.

Quick Troubleshooting

Update to the latest iOS version and Video Widget version
Force-quit and reopen the app
If your widget appears blank, wait a few minutes. If it persists, add your video again with a shorter loop length
Reinstall the app if issues persist (subscriptions are tied to your Apple ID)
Still having trouble? Use the in-app support with your device model, iOS version, and steps to reproduce

FAQ

Why is my widget blank or not showing the video?

A blank widget means your iPhone hasn't allocated enough resources for video playback yet—this is normal system behavior. Try waiting a few minutes for the system to free up memory. If the issue persists, open the app and add your video again with a shorter loop length to reduce resource usage.

Can I customize the video loop length?

Yes. You can select loop lengths of 1, 2, 3, or 4 seconds. Shorter loops use fewer resources and are ideal for smoother performance, especially on older devices.

Will this drain my battery?

No. Video Widget is optimized for efficiency and automatically pauses playback when your screen is off or the Home Screen isn't visible.

Do I need an internet connection?

No. The widgets work completely offline once set up.